Contact Fortune Play Casino
Need help with Fortune Play Casino? Email our support team at support@fortuneplaycasino-aus.com and include enough information for us to understand your request. We aim to respond as soon as possible, usually within 24 hours, although response times may vary depending on the type and complexity of the enquiry.
Fortune Play Casino operates under two licences: the Tobique Gaming Commission in New Brunswick (licence No. 0000002) and Comoros AOFA (licence ALSI-202508056-FI2), ensuring regulated oversight and player protection.
How to get in touch
For assistance, send your message by email to support@fortuneplaycasino-aus.com. Please use the email address linked to your account where possible, as this can help our team locate your details and handle your enquiry more efficiently. Do not include your password, full payment card number or other unnecessary sensitive information.
You can contact support about matters such as:
- Account access, account details and verification questions
- Deposits, withdrawals and other payment-related enquiries
- Bonus terms, eligibility and promotional questions
- Technical problems, website errors or difficulties using your account
- Responsible gambling requests, including help with available account controls or a request to restrict your play
What to include in your message
To help us investigate your request faster, include your account email address or username, a short description of the issue, and any relevant dates or transaction references. If you are reporting a technical problem, screenshots can also be useful. Please remove passwords and confidential payment information before attaching anything.
If your question involves responsible gambling, clearly explain what support or account restriction you are requesting. Our team will review your message and provide information about the options available. Sending more than one message about the same issue may not speed up the response, so please allow reasonable time for a reply.