Privacy Policy

When you use Fortune Play Casino, we may collect information that identifies you, relates to your account or helps us operate the website. The information collected depends on how you use our services, the features you access and the choices you make. Some information is provided by you directly, while other information is collected automatically when you use the website.

Account and identity information

This may include your name, date of birth, contact details, login information, account preferences and other details needed to create and manage an account. We may also collect information used to confirm that an account belongs to the person using it and that the player is eligible to use the relevant services.

Verification and compliance information

Where appropriate, we may request identity or other verification documents. These can include documents or information used to confirm identity, age, account ownership, source-related information or other details required for safety, responsible operation, anti-fraud checks and legal compliance. We handle these materials carefully and limit access to people and service providers who need them for authorised purposes.

Payment and transaction information

We may handle payment-related details, deposits, withdrawals, gaming transactions, account balances and records of activity. Payment information may be processed through specialist payment providers. We may receive information needed to confirm a payment or complete a transaction without necessarily holding every underlying payment detail ourselves.

Technical, device and usage information

When you browse or use the website, we may collect technical information such as your IP address, browser type, device information, operating system, language settings, approximate location, pages viewed, login activity and interactions with website features. We may also collect information about errors, performance and security events.

Information from communications and other sources

If you contact customer support, we may keep records of your communication, including the information you provide and the response given. We may also receive information from payment providers, verification services, fraud prevention services, technology providers or other sources where this is needed to operate the service, protect players and meet applicable obligations.

We use personal information for purposes connected with providing and protecting Fortune Play Casino services. We seek to collect and use information that is relevant to the purpose for which it is handled and avoid using it in ways that are unrelated or unexpected, subject to our legal and operational responsibilities.

• To create, maintain and administer your account.
• To provide website features, process requests and support your use of the service.
• To process deposits, withdrawals and other account or transaction activity.
• To verify identity, age, account ownership and other relevant details.
• To detect, prevent and investigate fraud, money laundering, account misuse, collusion, security incidents and other unlawful or harmful activity.
• To meet legal, regulatory, court, law enforcement, tax, accounting and other formal obligations that apply to our operations.
• To manage responsible gaming and player safety processes where relevant.
• To monitor, test, maintain and improve the website, systems and user experience.
• To send service messages, security notices, account information and other essential communications.
• To send marketing communications where permitted and where you have provided the required permission, subject to your ability to opt out.
• To establish, exercise or defend legal rights and manage disputes.

We may use automated tools to help identify unusual activity, security risks, fraud indicators or other compliance concerns. These tools may assist our teams, but appropriate review processes may also be used where a decision could materially affect your account or access to services.

Sharing information

We may share relevant information with service providers that help us operate the website and services. These may include payment processors, identity and verification providers, fraud prevention services, technology and hosting providers, customer support platforms, professional advisers and security providers. We expect recipients to handle information securely and only for authorised purposes.

Information may also be disclosed where necessary to comply with a legal requirement, respond to a valid request from an authorised body, protect our players or systems, investigate suspected wrongdoing, enforce our terms or protect legal rights. If our business structure changes, information may be transferred as part of a merger, sale, restructuring or similar transaction, subject to appropriate protections.

Some providers may process information in locations outside Australia. Where this occurs, we take reasonable steps to support secure handling and to address applicable privacy requirements. The safeguards used may depend on the provider, the type of information and the reason for the transfer.

Cookies and similar technologies

Fortune Play Casino may use cookies and similar technologies to keep the website working, remember preferences, support account functions, understand website usage, improve performance and help protect against fraud or security threats. Some cookies are necessary for core features, while others support analytics, personalisation or marketing.

You can manage or restrict cookies through your browser settings. If you disable or block certain cookies, some website features may not work correctly or your preferences may not be saved. Browser settings can also allow you to remove cookies already stored on your device. Your choices may need to be repeated if you use a different browser or device.

Protecting information

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure systems, monitoring, staff procedures and the use of specialist providers. No website, transmission method or electronic storage system can be guaranteed to be completely secure, so players should also protect their passwords, devices and account details.

If you believe your account or personal information may have been compromised, contact us as soon as possible. Do not include unnecessary sensitive information in an ordinary message. We may need to confirm your identity before discussing account information or taking action.

Keeping information

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, protecting security and meeting legal obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, we may securely delete it, anonymise it or otherwise dispose of it in accordance with our procedures and applicable requirements.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where permitted, and withdrawing consent to marketing communications.

How to exercise your rights

To make a privacy or data request, contact support@fortuneplaycasino-aus.com. Please describe your request clearly and provide enough information for us to understand what you need. We may ask for reasonable information to verify your identity and protect your account before releasing information or making changes.

• Access: ask for a copy or summary of personal information we hold about you, subject to applicable restrictions.
• Correction: ask us to correct, update or complete information that is inaccurate, outdated or incomplete.
• Deletion: ask us to delete personal information where there is no continuing reason or legal requirement for us to retain it.
• Marketing consent: withdraw permission for marketing communications at any time. You may also use an unsubscribe option included in a marketing message where available.

Withdrawing marketing consent will not necessarily stop essential service, security, transaction or account communications. A deletion request may also be limited where information must be retained for legal, security, dispute, fraud prevention or other legitimate purposes. If we cannot fully comply with a request, we will explain the relevant limitation where appropriate.

Accuracy and updates

Please keep your account information accurate and tell us if your details change. We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or applicable requirements. The updated version will apply from the date it is made available on the website. We encourage you to review this page periodically.

If you have a question, concern or complaint about how your information is handled, please contact support@fortuneplaycasino-aus.com so we can review the matter. We will consider privacy requests and complaints in a reasonable and appropriate manner.