Responsible Gaming

Casino games are games of chance. Outcomes are determined by the relevant game rules and may not be predicted or controlled. Previous results do not affect future results, and there is no guaranteed strategy for winning. A win is never owed because you have experienced losses, and increasing your stake will not improve your chances of a particular outcome.

Before you play, consider whether gambling fits your budget and circumstances. Decide how much time and money you are comfortable spending, and treat that amount as an entertainment expense. Once your planned limit has been reached, stop playing. Do not use money intended for rent, mortgage payments, utilities, food, education, medical expenses or other essential needs.

Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances. These conditions can make it more difficult to make balanced decisions. Take regular breaks, keep track of your play and make sure gambling does not interfere with work, study, family, relationships, sleep or other activities you value.

• Only gamble with money you can afford to lose.
• Set a spending limit before you begin and do not exceed it.
• Set a time limit and take regular breaks.
• Do not chase losses or borrow money to gamble.
• Do not rely on gambling winnings to pay bills or meet financial goals.
• Never gamble while under the influence of alcohol or other substances.
• Keep gambling separate from your essential household budget.
• Remember that taking a break or choosing not to gamble is always an option.

Planning your play in advance can help you remain within your personal boundaries. Depending on the features available to you, account controls may allow you to set or request deposit, spending, loss or session limits. You may also be able to take a temporary break or request account closure. Read the conditions that apply to any control carefully, including when it takes effect and how long it remains active.

Create a personal plan

1. Choose an amount that is affordable within your normal entertainment budget.
2. Choose how long you will play and decide when you will stop.
3. Record your deposits, withdrawals, wins and losses so you have a realistic view of your activity.
4. Use available account controls before you start playing, rather than waiting until you feel concerned.
5. Review your plan regularly and reduce your limits if your circumstances change.

A limit is most useful when it reflects what you can genuinely afford. Do not set a limit based on an expected win, a previous winning session or money you hope to recover. If a limit no longer feels comfortable, stop playing and consider a longer break or self-exclusion.

Take a break or self-exclude

If gambling is becoming difficult to control, you can request a break or self-exclusion. Self-exclusion is a formal decision to stop using gambling services for a chosen period or until further notice, subject to the arrangements available through the service. During a self-exclusion period, do not try to open another account, use another person’s account or find ways around the restriction.

If you ask Fortune Play Casino for help with a gambling concern, account closure or self-exclusion, provide accurate information and follow the required steps. Restrictions may apply to the account and services covered by the relevant request. A self-exclusion request is not a guarantee of recovery of losses, and it does not remove the importance of seeking independent support.

Gambling can become harmful gradually. You may not notice a problem immediately, particularly if you are focused on recent wins or trying to recover losses. Consider your behaviour honestly and ask someone you trust for their perspective. The following signs may indicate that gambling is having a negative effect:

• Spending more time or money gambling than you intended.
• Chasing losses or gambling with increasing amounts to feel the same excitement.
• Feeling restless, irritable or anxious when trying to cut down or stop.
• Thinking about gambling frequently or finding it difficult to concentrate on other matters.
• Hiding or minimising gambling activity, deposits, losses or debts.
• Borrowing money, selling belongings or using credit to continue gambling.
• Missing work, study, appointments or family commitments because of gambling.
• Arguing with family or friends about gambling or withdrawing from people close to you.
• Gambling to escape stress, loneliness, sadness or other difficult feelings.
• Using gambling winnings or essential household money to continue playing.
• Feeling guilt, shame, hopelessness or distress after gambling.
• Trying to stop several times but returning to gambling despite its consequences.

One sign can be enough reason to pause and review your gambling. You do not need to wait until you have lost a particular amount or experienced a serious consequence before seeking help. Stop playing, use the available account controls and speak with a qualified support service or health professional.

If someone you know is affected

Problem gambling can affect partners, family members, friends and colleagues as well as the person who gambles. If you are concerned about someone, choose a calm time to talk without blame. Explain what you have noticed, listen to their response and encourage them to seek independent support. Protect shared finances where appropriate, avoid lending money to cover gambling losses and seek advice about setting healthy boundaries.

Free and confidential help is available in Australia for people affected by gambling, including family members and friends. Gambling Help Online and other state and territory gambling support services can provide information, counselling and guidance about reducing or stopping gambling. You can find current support options through official Australian government health or gambling-help websites.

A general practitioner, psychologist, counsellor or other qualified health professional can also help you understand what is happening and discuss suitable support. Financial counsellors may assist with budgeting, debt concerns and practical steps to protect your finances. Independent support is available whether you want to stop completely, take a break or understand your gambling more clearly.

If gambling has contributed to immediate financial, personal or emotional danger, seek urgent assistance through appropriate emergency or crisis services in your area. If you are thinking about harming yourself or someone else, contact emergency services or a crisis support service immediately. Your safety is more important than any gambling account or financial loss.

Our approach

Fortune Play Casino expects players to meet all applicable age and legal requirements and to use the service responsibly. We may apply account checks, restrictions or other measures where required by law, our internal processes or responsible gaming concerns. We encourage players to contact us through the available account or support channels if they need help understanding responsible gaming tools, requesting a break or asking about self-exclusion.

This page provides general information and is not medical, legal or financial advice. Responsible gaming tools cannot remove all risk, and no measure can guarantee that a person will not gamble elsewhere. The most effective step is to recognise concerns early, stop when gambling is no longer enjoyable or affordable, and obtain independent support.